Above and beyond – a thank you

Dear Dr. Huerter and staff,

I have never had a bad experience at your offices – and we are on our forth child getting braces through your office! I would like to share a story from our last visit at your office:

As usual, it was a rush to get out the door for the appointments. We live an hour away and I picked up the kids from school and we were on our way. I was out of town by fifteen minutes when I glanced at my fuel gauge and knew that I would need to get gas while down in the city. Sure enough, the alarm goes off that I am on low as I drive into the city. It was then that I glanced at the seat beside me for my purse. No purse. I asked the kids if my purse was in back. No purse. No billfold. No check book. No cash. No credit card. I looked in my lunch bag from work and I had $1.50. As I went through my options in my head I concluded I have few.

We arrived at the office and after checking my kids in, I embarrassingly confessed my predicament to the gal at the desk, Rhonda. We did have a good laugh at the situation and she immediately reassured me that they would help me out. I stepped away to help my daughter with her teeth brushing and when I returned, Rhonda had her purse pulled out and said ‘from one mother to another’ and gave me $40.00 cash. She was willing to give me more if I thought I needed more, but it was more than enough and I was so grateful for her kindness and generosity.

I did get her address and reimbursed her by mail, along with a personal thank you, but I also wanted to make it known to the rest of the office. Thank you to Rhonda. I appreciated her help so much that day! I did feel that your office would have helped in some way, but Rhonda was took it upon herself and came to my rescue. I am sure you all know what great people you have to work with in your office, but I wanted to let you know we, the customers, notice too!